As the demand for efficient IT management continues to grow, Managed Service Providers (MSPs) are turning to Remote Monitoring and Management (RMM) software to streamline operations, improve service delivery, and maintain client infrastructure proactively. In 2024, RMM software remains an essential tool for MSPs, enabling them to remotely monitor, manage, and secure their clients’ IT environments.
With various options available, choosing the right RMM solution can be challenging. This article highlights the Top 10 RMM software solutions for MSPs in 2024, considering factors such as features, scalability, automation, and overall performance.
1. N-able RMM
Formerly known as SolarWinds RMM, N-able RMM is a leading choice for MSPs due to its comprehensive suite of features and scalability. It provides real-time monitoring, patch management, and automation, allowing MSPs to manage large client bases efficiently.
Key Features:
- Real-time monitoring and alerting for quick issue detection.
- Patch management across multiple operating systems.
- Automation of routine tasks like backups and updates.
- Integrated antivirus and endpoint detection for security.
- Remote access for troubleshooting without interrupting clients.
Why MSPs Choose It:
N-able RMM offers flexibility, allowing MSPs to manage both small and large environments. It also integrates with N-able’s N-Central platform for more advanced needs.
2. ConnectWise Automate
ConnectWise Automate is another highly regarded RMM tool that offers deep automation capabilities, making it ideal for MSPs looking to optimize efficiency. Its ability to integrate with other ConnectWise products provides a seamless experience for MSPs managing a wide range of IT services.
Key Features:
- Automation for patch management, software deployment, and routine maintenance.
- Custom scripting for advanced automation and troubleshooting.
- Remote control for instant access to client devices.
- Monitoring of networks, applications, and endpoints for potential issues.
- Integration with ConnectWise Manage and Control for a full MSP toolkit.
Why MSPs Choose It:
ConnectWise Automate stands out for its robust automation engine, allowing MSPs to reduce manual intervention and provide proactive IT support.
3. Datto RMM
Datto RMM is a cloud-based platform designed to help MSPs scale easily and manage clients efficiently. Its focus on automation, security, and usability makes it a popular choice, especially for MSPs managing cloud and hybrid environments.
Key Features:
- Cloud-based RMM for easy scalability.
- Automated patching and monitoring to minimize downtime.
- Remote control and scripting for fast issue resolution.
- Built-in security tools such as antivirus and backup.
- Real-time reporting for comprehensive insights into client systems.
Why MSPs Choose It:
MSPs favor Datto RMM for its ease of use, cloud-based architecture, and strong security integrations, making it ideal for businesses with distributed infrastructures.
4. Atera
Atera is an all-in-one RMM platform that combines remote monitoring, remote access, and Professional Services Automation (PSA). Known for its affordability and simplicity, Atera is popular among small to mid-sized MSPs looking for a cost-effective solution.
Key Features:
- All-in-one RMM and PSA platform for IT management and billing.
- Unlimited devices for a flat rate, making it budget-friendly.
- Automation of routine tasks, such as patching and backup.
- Remote access and control through TeamViewer integration.
- Performance monitoring and proactive alerts.
Why MSPs Choose It:
Atera’s pricing model, which charges per technician rather than per device, is highly attractive for smaller MSPs looking to grow their business without increasing operational costs.
5. Kaseya VSA
Kaseya VSA is a powerful RMM platform known for its extensive automation capabilities, allowing MSPs to manage IT infrastructure at scale. It offers a robust set of tools for monitoring, managing, and securing both on-premise and cloud environments.
Key Features:
- Automation for patch management, software updates, and system maintenance.
- Advanced reporting and analytics for better decision-making.
- Remote control with integrated live connect for instant troubleshooting.
- Unified endpoint management across different devices and platforms.
- Security integration for antivirus and malware protection.
Why MSPs Choose It:
Kaseya VSA is a scalable solution that grows with your business, making it suitable for MSPs managing large, complex client environments.
6. NinjaOne
Formerly NinjaRMM, NinjaOne has made a name for itself as a user-friendly yet feature-rich RMM platform. It’s designed for MSPs and internal IT teams, offering powerful monitoring, automation, and remote management capabilities.
Key Features:
- Real-time endpoint monitoring for desktops, servers, and devices.
- Patch management for automated updates.
- Remote control for troubleshooting and system access.
- Backup and disaster recovery capabilities.
- Integration with ticketing and documentation tools.
Why MSPs Choose It:
NinjaOne is known for its intuitive user interface, making it a favorite for MSPs looking for a fast deployment and easy learning curve.
7. Syncro
Syncro is an all-in-one RMM and PSA platform that delivers powerful IT management and automation tools, with a strong focus on helping MSPs manage their business operations alongside their clients’ IT needs.
Key Features:
- RMM and PSA integration for seamless ticketing and billing.
- Automation of IT tasks such as patching, monitoring, and system alerts.
- Remote control and diagnostics for quick troubleshooting.
- Customizable alerts and workflows to match business needs.
- Scripting engine for automating complex tasks.
Why MSPs Choose It:
Syncro is known for its affordability and comprehensive feature set, making it ideal for MSPs who want an all-in-one solution that covers both IT management and business operations.
8. ManageEngine RMM Central
ManageEngine RMM Central is a complete RMM solution designed for MSPs and IT teams to manage networks, devices, and systems remotely. Its combination of monitoring, security, and automation tools make it a strong contender in the RMM space.
Key Features:
- Network monitoring and management for routers, switches, and firewalls.
- Patch management for operating systems and third-party software.
- Remote access and troubleshooting tools for instant issue resolution.
- Integrated security management with antivirus and malware protection.
- Comprehensive reporting on system health and performance.
Why MSPs Choose It:
ManageEngine RMM Central offers a wide range of features, including advanced network management, making it ideal for MSPs managing large, complex infrastructures.
9. Pulseway
Pulseway is a lightweight, mobile-friendly RMM platform that allows MSPs to monitor and manage IT infrastructure from anywhere, using both desktop and mobile devices. Its real-time monitoring and automation tools make it highly efficient for managing IT systems on the go.
Key Features:
- Mobile monitoring for real-time alerts and troubleshooting from any device.
- Automated tasks such as patching and system updates.
- Remote control and access for resolving issues quickly.
- Customizable alerts and workflows.
- Built-in security features including endpoint protection.
Why MSPs Choose It:
Pulseway is designed with mobility in mind, making it perfect for MSPs who need real-time monitoring and control while on the go.
10. SuperOps.ai
SuperOps.ai is a relatively new player in the RMM space but is quickly gaining attention due to its AI-driven approach to IT management. Combining RMM with PSA, it offers MSPs an intelligent platform to automate workflows and improve efficiency.
Key Features:
- AI-driven automation for ticketing, patch management, and monitoring.
- Unified RMM and PSA solution for IT and business management.
- Remote access for troubleshooting and system administration.
- Customizable workflows to optimize service delivery.
- Intelligent reporting and analytics for better decision-making.
Why MSPs Choose It:
SuperOps.ai’s AI-driven capabilities set it apart from other RMM tools, offering a modern approach to automation and efficiency for MSPs looking to stay ahead in 2024.
Conclusion
In 2024, MSPs have a wide variety of RMM software solutions to choose from, each offering unique features tailored to different business needs. Whether you’re looking for deep automation, robust security, cloud-based scalability, or an all-in-one IT management platform, these top 10 RMM solutions provide the tools necessary to deliver exceptional service to clients and improve the efficiency of IT operations.
Choosing the right RMM software depends on your specific requirements, client base, and growth goals. However, any of the tools mentioned above can help you streamline operations, reduce downtime, and provide proactive IT support that keeps clients satisfied and systems running smoothly.
